Being able to create technology that levels the playing field and lets everyone shine is really important
We all want to be productive members of society and do good things and show the whole of who we are. Being able to create technology that levels the playing field and lets everyone shine is really important,” she says.
When it comes to developing new accessibility features, Herrlinger said that one of key resources for Apple is emails from customers. Hearing a user articulate why an accessibility feature would be useful for them is often the “aha moment” for Apple, Herrlinger said.
“We get a wealth of emails every day from customers who write to us to ask questions, or give feedback that provides us with a different perspective, they may report bugs, all kinds of different things,” says Herrlinger. “Knowing that one person may articulate a problem in a certain way – it’s the aha moment – of course we should do that.”